Privacy Policy
1. Introduction
At Rudra Collage Factory ("we," "our," or "us"), we value your trust and are strictly committed to safeguarding the privacy and confidentiality of your personal information and personal photographs. This Privacy Policy outlines our practices regarding the collection, processing, protection, and retention of client data when ordering custom photo collages, personalized frames, visiting cards, banners, logos, and related home-delivery products.
2. Information We Collect
In order to design, manufacture, and deliver your customized orders, we may collect the following categories of information:
- Contact Details: Your full name, telephone / WhatsApp number, and email address.
- Delivery Address: Complete physical address, landmark, and postal code for doorstep courier fulfillment.
- Customer-Provided Media: High-resolution photographs, personal images, custom text, anniversary dates, or logos provided for custom collage designing and printing.
- Communication History: Design preferences, revision requests, and proof approvals shared via WhatsApp, phone, or email.
3. Photo Privacy & Media Confidentiality
Because our core service revolves around your intimate memories and celebrations, we enforce strict photo confidentiality protocols:
100% Private Memory Guarantee
Your uploaded photos and custom artwork are used solely to design, print, and frame your requested orders. We never sell, lease, publicize, or share your personal photographs with any third-party advertisers or marketing platforms. Photos are never showcased in our public portfolio without your explicit, prior written consent.
- Access Limitation: Only the assigned designer and production artisan handling your order have access to your image files.
- Scheduled Deletion: After your order is successfully delivered and confirmed, customer media files are automatically queued for deletion from our active working drives within 30 days, unless a longer retention is requested by you for future re-prints.
4. How We Use Your Information
We process your data exclusively for legitimate operational purposes:
- Creating, refining, retouching, and assembling custom collages, frames, and business stationery.
- Sending design proofs and previews for your review and approval.
- Packaging, dispatching, and tracking doorstep deliveries to your specified address.
- Providing responsive customer support and addressing inquiries or re-order requests.
5. Third-Party Logistics & Sharing
We do not sell or monetize personal customer data. We share only the strictly necessary minimum information with trusted service partners under the following conditions:
- Delivery & Logistics Partners: Your name, phone number, and physical shipping address are shared with reputable courier and delivery services solely to ensure successful package transit to your doorstep.
- Legal Obligations: We will only disclose information if mandated by applicable law or competent legal authorities.
6. Data Security
We implement appropriate technical, physical, and organizational security measures to protect your digital files and personal details against unauthorized access, loss, alteration, or misuse during transmission and processing.
7. Your Rights
You have full control over your personal data and media. You may at any time:
- Request the immediate removal or deletion of your uploaded photographs once production is finished.
- Request updates or corrections to your delivery contact details.
- Inquire about the status and storage of your submitted design files.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal photos and data are handled, please contact our team directly: